Privacy Policy

Waddles Detailing (ABN 16 319 274 675), a mobile car detailing business based in Springfield, Queensland, respects your privacy. This policy explains what personal information we collect through waddlesdetailing.com and when you book with us, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Information we collect

When you request a quote or book. Your name, phone number, email address and suburb, and anything else you choose to tell us: the service you're after, your vehicle type and condition, where and when you'd like the job done, whether there's pet hair, notes, and photos of your vehicle.

When you become a customer. Booking details (dates, times, address or location, price) and invoice and payment records.

When you contact us by phone, text, email or social media: your contact details and what you send us.

When you use the website. Like most websites, ours and the tools we use collect technical information automatically, such as your IP address, browser and device type, pages viewed, and how you arrived at the site. See Cookies and advertising below.

How we use your information

• To respond to your enquiry, give you a quote and recommend a service.
• To schedule, carry out and follow up on your booking.
• To send invoices and receipts, and keep business and tax records.
• To contact you about your booking, and occasionally to ask for a review.
• To measure and improve our website and advertising, including showing our ads to people who have visited our site.

We don't sell your personal information.

Cookies and advertising

Our website uses cookies and similar technologies from the following providers:

• Meta Pixel (Meta Platforms, the owner of Facebook and Instagram). It records visits to our pages and when a quote request is submitted, so we can measure our Facebook and Instagram ads and show ads to people who have visited our site. Meta may link this to your Meta account under its own privacy policy.
• Google Ads conversion tracking. It records when someone who clicked one of our Google ads submits a quote request. See Google's privacy policy.
• Google Maps and Google Fonts, which load the service area map and the website's fonts from Google.

You can control cookies in your browser settings, and manage ad personalisation in your Meta ad preferences and Google's My Ad Center. Blocking cookies won't stop you requesting a quote.

Who we share it with

We only share personal information with service providers that help us run the business, and only as needed for that purpose:

• our website hosting and database provider, which stores enquiries, bookings and invoices;
• our email providers, which send booking notifications, invoices and receipts;
• the advertising and analytics providers listed above.

We may also disclose information where the law requires it. Some of these providers store data on servers outside Australia, for example in the United States. We use well-established providers that have their own privacy and security protections.

How we store and protect it

Your information is stored electronically with our hosting provider. Our booking system is password protected and only accessible to Waddles Detailing. We keep booking and invoice records for as long as we need them to provide our services and meet legal obligations, such as tax record-keeping, and then delete them.

Accessing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. Just contact us using the details below.

Complaints

If you have a concern about how we've handled your personal information, please contact us first and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

Waddles Detailing
Springfield, QLD 4300
Phone: 0404 578 232
Email: Nathan@waddlesdetailing.com